All Openings
Location: Remote w/ expected travel
Reports To: Director of Client Success
Salary: Competitive Salary Commensurate with Experience
On Target Earnings (OTE): Uncapped
About the Role
We are seeking a dynamic and experienced Director of Academic Partnerships to join our forward-thinking team. In this role, you will be responsible for managing a portfolio of clients across a multi-state territory, focusing on account retention and revenue growth. As a Director of Academic Partnerships, you will play a pivotal role in ensuring the success and satisfaction of our clients, helping them achieve their educational goals with our innovative products and services.
Key Responsibilities
Client Portfolio Management: Oversee a diverse portfolio of clients within your assigned multi-state territory, building strong relationships and understanding their unique needs and challenges.
Account Retention: Develop and execute strategies to retain existing clients by ensuring they derive maximum value from our products and services.
Revenue Growth through Sales: Identify and pursue opportunities for upselling and expanding within existing accounts, driving revenue growth and maximizing client lifetime value.
Sales- Focused Client Success Plans: Develop and implement strategic plans to cross- sell and upsell additional products and services, aiming for institution-wide adoption of our solutions. Focus on growing territory revenue by identifying key opportunities and leveraging relationships to expand footprint within each client organization.
Regular Check-ins: Conduct regular check-ins and business reviews with clients to ensure their satisfaction, address any issues, and provide updates on new features and offerings.
Collaboration: Work closely with the Implementation Team to ensure seamless onboarding and adoption of our products, facilitating a smooth transition and ongoing support.
Feedback Loop: Gather and relay client feedback to our product and development teams to continuously improve our offerings and address any pain points.
Thought Leadership: Represent Science Interactive at industry events, conferences, and webinars, positioning the company as a leader in science education innovation.
Data-Driven Insights: Utilize data and analytics to track client engagement, measure success, and identify areas for improvement.
Ideal Skills and Qualifications
Education and Experience: Bachelor’s degree in Business, Education, or a related field.
Minimum of 5 years of experience in sales, account management, client success, or a related role, preferably within the education technology sector.
Sales Acumen: Proven track record of meeting or exceeding sales targets and driving revenue growth through upselling and cross-selling.
Client-Centric Mindset: Strong commitment to client satisfaction and success, with a proactive approach to solving problems and addressing client needs.
Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively.
Relationship Building: Exceptional interpersonal skills, with the ability to build and maintain strong relationships with clients and internal teams.
Analytical Skills: Proficiency in using CRM software and other tools to analyze data, track performance, and make data-driven decisions.
Project Management: Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines effectively.
Innovation and Adaptability: A forward-thinking mindset with the ability to adapt to changing market conditions and client needs, always looking for ways to innovate and improve.
Team Player: Collaborative attitude, with the ability to work effectively in a team-oriented environment and contribute to a positive company culture.
Why Join Us?
Innovative Environment: Be part of a company that is at the forefront of transforming science education.
Career Growth: Opportunities for professional development and career advancement within a growing organization.
Impact: Make a meaningful impact on education by helping institutions enhance their science programs.
Competitive Compensation: Attractive base salary with uncapped bonus potential, rewarding your hard work and success.
Supportive Culture: Join a team of passionate professionals dedicated to making a difference in education.